A message from our President Simon Bates regarding Essential Critical Infrastructure Work
Dear Valued Customers and Suppliers,
On March 19, 2020, the U.S. Cybersecurity and Infrastructure Security Agency (CISA) issued a memorandum reiterating that employers serving the critical infrastructure industry have a special duty to maintain their normal work schedules to prevent disruption to the supply of agricultural goods, food, gas, electricity, healthcare, pharmaceuticals, residential shelters, telecommunications, transportation and water. Read More
A message from our President Simon Bates regarding COVID-19
Dear Valued Customer,
We at Oldcastle Infrastructure work every day to manufacture and deliver essential infrastructure products for the water, energy, communications, building and transportation markets that support the communities we live and work in. With the rapidly evolving COVID-19 situation, Read More
FREQUENTLY ASKED QUESTIONS
Are you open for business?
Yes. We are making every effort to maintain our employees’ safety in line with WHO and CDC guidelines, as well as local, regional and national mandates as we manufacture, deliver and support these products for you.
Are your employees working remotely?
Our employees’ safety is our main priority. On a site-by-site basis, we have initiated remote work for employees who can work virtually. At locations where critical roles must continue on-site we have established several social distancing measures in line with WHO and CDC guidelines, as well as local, regional and national mandates, including adding more places for employees to safely take breaks and eat lunch, changing how we manage shifts and implementing extensive cleaning and disinfecting of high touch areas throughout our facilities and supply chain process.
What actions are in place to ensure I receive sales support?
Although we have restricted all international and non-essential travel, our sales teams are available to answer your questions any time virtually, whether it’s during a conference call or a virtual meeting.
What actions are in place to ensure I receive service support?
Where we can, we have transitioned support teams like customer service and engineering to work remotely. They are available to answer your questions any time virtually, whether it’s a conference call or a virtual meeting.
Will you prevent product delivery disruptions?
We will continue to make every effort to operate our facilities and prevent product delivery disruptions so you can continue to deliver essential infrastructure to our communities, especially during this challenging time.
Who should I talk to if I have questions?
If you have any questions, please reach out to your sales or customer service contact.
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